Refund and Returns Policy - Kelab Skateboard Selatan

Term, conditions and return policy

By accessing and using the Skateselatan.my website, users agree to comply with the standard terms governing its use. Key points typically include:

Intellectual Property: All content on the site, including logos, text, and images related to Kelab Skateboard Selatan and KSS HUB, is protected.

User Conduct: Users are expected to use the site for personal and non-commercial purposes (unless authorized). Any comments or interactions must not be defamatory or unlawful.

Cookies: The site uses cookies (Necessary, Functional, Analytical, and Advertisement) to enhance user experience and analyze traffic. You can customize your cookie preferences through their pop-up banner.

2. Item Return Policy

While specific localized text for a "Return Policy" page on their site is often integrated into the checkout or general terms, the standard operating procedure for KSS HUB (the commercial entity) usually follows these guidelines:

Eligibility Period: Returns or exchanges must typically be initiated within 7 working days from the date the item is received.

Condition of Item: * The item must be unused, unworn, and unwashed.

It must be in its original packaging with all tags, labels, and barcodes intact.

Skateboard decks that have already been gripped (griptape applied) are generally non-returnable.

Valid Reasons for Return:

Incorrect Item: You received a different size, color, or model than what was ordered.

Damaged/Defective: The item arrived with a manufacturing defect or was damaged during transit.

Non-Returnable Items: Sale/clearance items, socks, and personalized/custom orders are usually excluded from the return policy unless they are defective.

Return Costs: Customers are generally responsible for the shipping costs of returning the item unless the return is due to an error by Skateselatan (e.g., wrong item sent).

3. How to Process a Return

If you need to return an item, it is recommended to:

Contact Support: Email mail@skateselatan.my or WhatsApp their contact number at +6011-15498274.

Provide Proof: Include your order number, receipt, and photos/videos of the item (especially if it is damaged or incorrect).

Ship to Address: Once approved, items are usually sent to their hub at:

K-20, TMIYC Johor Bahru, Ulu Air Molek, 80200 Johor Bahru.

Kelab Skateboard Selatan 8992/2017

KSS HUB (TR0284367-T)